FAQs
Due to the popularity of Trampoline , we experience a large number of calls with questions about Birthday Parties, Tickets, Memberships and Special Events. In an effort to provide the best Customer Service possible, we have provided you with the most frequently asked questions and answers.
Birthday Party FAQs
Are there specific places for younger children to jump?
Yes, some locations have The Bowl, which is a trampoline area dedicated for ages 7 and under, or the Tubes for children under 52″ in height. Also, because the foam pit or stunt bag and runway are one-at-a-time activities, they are also safe for the younger kiddos. Always check the attractions page for your local park to see what attractions are available.
Can you pencil me in and hold that party spot so I can run the info over with my husband/wife, and give you a call back to give you the deposit?
Unfortunately we cannot pencil anyone in because we are required to have up to a $175 deposit down* to hold the spot. However as soon as you are ready to book, you can go online and book your party any time by clicking the BOOK A PARTY link!
*Deposits vary by location.
How is my party run? What is the schedule of the party?
Our staff will get the participants checked in and they will then go and play for around 1 hour and 20 minutes. The kids will then be called over the sound system to come back to their table or room for cake, pizza and presents. After they have cake, pizza and presents, if there is any time left they can go back and play. You will have your table and/or room for the full two hours. You and your guests are welcome to stay and play for as long as you'd like. NOTE: All-day play is subject to capacity.
Does the party host guide the kids through the trampoline areas?
If you have a Private Party Room or Suite, your host would be happy to take the kiddos around the park. If you have a party table, you have a shared host and they will not be able to take the kiddos around the park. Either way, the kids get the hang of it fast and have the best time! When it is time for kiddos to come back to the table or room to eat pizza or cake, we will call the party over the speakers of the park.
What is a good time to call in advance for a party?
To ensure you get the time and date you prefer, we would recommend booking your party at least 2 weeks before the party. The easiest way to book a party is to book online through our website. Simply CLICK HERE to check out our party package then click the BOOK A PARTY link at the top of the site to book it.
How many kids can fit at one table?
Depending on the size of the children we feel that 15 is a comfortable number. Our tables are 12 feet in length. However, if you don’t mind them being squeezed it could possibly be up to 20 since the kids will be playing a majority of the time anyways and the amount of time they will spend sitting will be very minimal. In accordance with local and state regulations, Urban Air may be limiting park capacity; check with your local park for any limitations regarding spectators.
What is the maximum number of guests I can have at our party?
We do not have a maximum but we would recommend no more than 20 people if you are concerned about seating at the table. If your party grows to larger than 20, we would recommend adding an additional room or table for your guests. Additional fees may apply.
Does each child at the party get a free Urban Air T-Shirt?
No, just the birthday child gets a free shirt.
Membership FAQs
Is there a processing fee on every payment or just the first payment?
Is it hard to cancel?
Can I transfer my Membership to someone else?
Can I downgrade my Membership?
If you have a Private Party Room or Suite, your host would be happy to take the kiddos around the park. If you have a party table, you have a shared host and they will not be able to take the kiddos around the park. Either way, the kids get the hang of it fast and have the best time! When it is time for kiddos to come back to the table or room to eat pizza or cake, we will call the party over the speakers of the park.